Clear expectations for every appointment.

A standard appointment requires a 50% non-refundable deposit to reserve the appointment. The deposit is applied toward the service total. This applies to normal online bookings and other reservations that do not qualify for the in-person prebooking exception.

A deposit payment link expires after one hour. If the required deposit is not completed before the link expires, the appointment may be released or cancelled.

Services and deposits are non-refundable except where SLE management determines an exception is required by applicable law or approves an exceptional circumstance. Management discretion is not guaranteed.

A client may reserve only their next appointment with $0 collected at booking when they prebook in person at checkout immediately after a completed appointment, keep an active card securely on file, and are not subject to the repeat-no-show 100% prepayment requirement. This exception does not apply to phone, text, or later online bookings.

If the client does not want to maintain an active card on file, the normal 50% deposit applies.

If a qualifying deposit-free in-person prebooking violates the cancellation or No Show policy, 50% of the scheduled appointment price is charged to the card on file.

Series and prepaid sessions

Silk Lash Empire may offer prepaid service series that include a defined number of services or sessions. The exact services, number of sessions, price, included complimentary services, redemption limits, and other series-specific terms are disclosed with the series at the time of purchase.

Series sessions may be redeemed only for the services included in the series and remain subject to all current SLE service eligibility requirements and Salon Policies.

Current Fill Series are specific to the exact lash style and fill interval purchased. Remaining sessions cannot be transferred, exchanged, converted, or credited toward a different lash style, fill interval, service, or Fill Series. For example, a Volume 2-Week Fill Series cannot be converted to a Hybrid/Wet 2-Week Fill Series or to a different fill interval. If a client changes services, the new service or Series must be booked or purchased separately, and unused sessions remain subject to the original Series terms and expiration.

Appointments booked using a prepaid series session are subject to the same cancellation, rescheduling, late-arrival, and No Show rules as other appointments. If a series appointment is canceled or rescheduled with less than 48 hours' notice, or is treated as a No Show, the applicable series session is forfeited. SLE does not charge a separate cancellation or No Show fee for the same series-covered service after that session is forfeited. Any repeat No Show restriction that applies to the client remains in effect.

If Silk Lash Empire or the assigned artist cancels or reschedules the appointment, the series session is not forfeited.

Prepaid series and series sessions are non-transferable. Series purchases are non-refundable except where required by law or when SLE management approves an exceptional circumstance. A management exception is not guaranteed.

Any series validity period or expiration term will be disclosed at the time of purchase and applied subject to applicable law.

Additional terms for a specific series, such as included services, complimentary add-ons, same-day redemption requirements, artist-level fees, or other redemption restrictions, are stated in the series description and apply together with these Salon Policies.

Completed services are non-refundable. A change in preference after a completed service does not qualify for a refund.

Contact the salon within 3 calendar days of the lash appointment with a service concern. Qualifying concerns are reviewed under the Three-Day Lash Fix Policy. This policy does not remove any rights provided by applicable law.

Failure to follow aftercare can contribute to poor retention, premature lash loss, irritation, buildup, or damage to the extensions.

• Cleanse lashes daily.
• Avoid oil-based products near the eyes.
• Avoid excessive heat and steam.
• Avoid pulling, rubbing, or picking.
• Avoid sleeping directly on the lashes when possible.
• Follow all written or electronic aftercare instructions from SLE.

The artist evaluates the extensions remaining at arrival. Within days 4-24, a booked fill that does not meet its minimum remaining-extension threshold may require the correct fill level or a new full set, subject to timing and availability.

On day 25 or later, the client is not eligible for any fill. A new full set is required regardless of the percentage of extensions remaining. This is an SLE timing, application, and natural-lash-health standard; the artist does not have discretion to qualify a day-25-or-later appointment as a fill.

Removal plus a new full set is required when the remaining extensions or lash condition make removal necessary. The artist determines whether removal is needed, not whether a client at day 25 or later qualifies for a fill.

• 1 Week Fill: 4-10 days with at least 75% of extensions remaining.
• 2 Week Fill: 11-17 days with at least 60% remaining.
• 3 Week Fill: 18-24 days with at least 45% remaining.

Brow waxing, tinting, and lamination may cause temporary redness, irritation, swelling, bumps, dryness, itching, skin lifting, staining, or an allergic reaction.

Results can vary based on skin type, hair type, sensitivity, lifestyle, skincare, oil production, aftercare, and natural growth pattern.

Brow lamination uses solutions to shape and set brow hairs. Results vary, hair gradually returns to its natural growth pattern, and results are not guaranteed. Possible risks include irritation, dryness, allergic reaction, overprocessing, breakage, or uneven results.

Clients must be at least 16 years old. Clients who are 16 or 17 must attend with a parent or legal guardian. The guardian must present a valid government-issued photo ID, sign SLE’s Minor Client Consent in person, and remain onsite throughout the appointment. A consent form completed only by the minor online does not satisfy this requirement. We cannot begin or continue the service if the required guardian is not present.

The minor signs a separate acknowledgment. Different surnames are not disqualifying. A non-parent legal guardian must show documentation of current legal authority. An adult sibling, grandparent, stepparent, aunt, uncle, friend, or another accompanying adult cannot authorize service unless they are the parent or can document current legal guardianship.

SLE may ask to take before, during, or after photos or videos for marketing, social media, website content, training, or promotional material. Media may be used only after the client gives permission.

Permission is separate and optional. A client may decline, and declining does not affect eligibility for service. When permission is given, authorized team members or a social-media manager may enter the service area to capture approved media.

Ask questions before service begins. Silk Lash Empire applies the current published policy consistently. Contact [email protected] or use the Contact page with questions.

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