Appointment only
Silk Lash Empire is appointment only. Walk-ins are not accepted.
Salon policies
Clear expectations for every appointment.
Review the current policies and service disclaimers that help SLE reserve artist time and provide a consistent salon experience.
Current published policy
Find the policy that applies to your visit.
Effective · Last updated · Version 2026.07.14
Section 01
Policy introduction
Section 02
Appointment and Deposit Policies
Deposits and appointment holds
A 50% non-refundable deposit is required to confirm an appointment unless the client is on an approved membership or has received different instructions from Silk Lash Empire. The appointment is not reserved until the required deposit is paid. Deposits are required for new and returning clients.
A deposit payment link expires after one hour. If the required deposit is not completed before the link expires, the appointment may be released or cancelled.
After 2 no-shows, Silk Lash Empire requires a 100% deposit for all future appointments.
A client prebooking at checkout on the same day as a completed appointment may pay the normal 50% deposit.
Services and deposits are non-refundable except where SLE management determines an exception is required by applicable law or approves an exceptional circumstance. Management discretion is not guaranteed.
Section 03
Cancellation, Rescheduling, Late Arrival and No-Shows
Cancellations and rescheduling
Cancellations and reschedules require at least 48 hours’ notice. Rescheduling or cancelling with less than 48 hours’ notice forfeits the deposit.
Appointments booked within 48 hours of the appointment time are final and are not eligible for cancellation, rescheduling, or deposit transfer.
A management exception may be reviewed in an extraordinary situation, but it is not guaranteed.
Late arrivals
Late fees apply in addition to the service balance. A late service may be shortened or adjusted to avoid delaying the next client, and the full originally booked result may not be possible.
- 0–10 minutes late: grace period; no late fee.
- 11–15 minutes late: $10 late fee.
- 16–20 minutes late: $20 late fee.
- More than 20 minutes late: the appointment is treated as a no-show.
No-shows
Failure to arrive without required communication is treated as a no-show. A no-show results in loss of the deposit.
After 2 no-shows, Silk Lash Empire requires a 100% deposit for all future appointments.
Section 04
Refunds and Service Concerns
Completed services and concerns
Completed services are non-refundable. A change in preference after a completed service does not qualify for a refund.
Contact the salon within 3 calendar days of the lash appointment with a service concern. Qualifying concerns are reviewed under the Three-Day Lash Fix Policy. This policy does not remove any rights provided by applicable law.
Section 05
Lash Extension Policies and Disclaimers
Lash retention
Lash retention cannot be guaranteed. It varies with the natural lash cycle, lifestyle, skin type and oil production, sleeping habits, skincare and makeup products, heat and steam exposure, picking, pulling or rubbing, and aftercare adherence.
Silk Lash Empire is not responsible for poor retention caused by improper aftercare, natural shedding, lifestyle factors, oil-based products, excessive heat or steam, or products that interfere with adhesive.
Consent and eye-area safety
Lash extension and removal services involve work in the eye area. Irritation, sensitivity, redness, watering, swelling, or an allergic reaction may occur.
Communicate discomfort and disclose concerns before or during the appointment. Silk Lash Empire does not diagnose or treat medical conditions. Persistent or worsening symptoms should be evaluated by a qualified healthcare or eye-care professional.
Section 06
Lash Aftercare
Daily lash care
Failure to follow aftercare can contribute to poor retention, premature lash loss, irritation, buildup, or damage to the extensions.
- Cleanse lashes daily.
- Avoid oil-based products near the eyes.
- Avoid excessive heat and steam.
- Avoid pulling, rubbing, or picking.
- Avoid sleeping directly on the lashes when possible.
- Follow all written or electronic aftercare instructions from SLE.
Section 07
Three-Day Lash Fix Policy
Qualifying minor corrections
Contact Silk Lash Empire within 3 calendar days of the lash appointment. A qualifying concern may receive one complimentary fix appointment limited to 20 minutes.
The artist or management determines the final qualifying adjustment based on the original service and available time.
After 3 calendar days, touch-ups, corrections, or adjustments require a new paid appointment.
What a qualifying fix may include
- Unusual or excessive shedding.
- A minor lash adjustment.
- Adding or removing a small number of lashes.
- Adding limited spikes or wispy detail.
- Another minor correction that can reasonably be completed within 20 minutes.
What the fix does not include
- A complete redesign, full refill, complete removal, or new service.
- A major style change or work exceeding 20 minutes.
- Issues caused by improper aftercare.
- Concerns first reported after the three-day window.
Section 08
Lash Fill Qualification
Minimum extensions remaining
The artist evaluates the extensions remaining at arrival. If the booked fill does not qualify, the appointment may be changed to the correct fill level or a full set, depending on the remaining lashes, timing, and artist availability. Additional charges apply. If there is insufficient time, the appointment may need to be rescheduled.
- One-Week Fill: at least 75% of extensions remain.
- Two-Week Fill: at least 60% of extensions remain.
- Three-Week Fill: at least 45% of extensions remain.
Section 09
Foreign Extensions and Removals
Extensions applied elsewhere
Silk Lash Empire does not fill extensions applied by another salon. Existing extensions from another salon require a removal and a new full set.
SLE cannot verify the adhesive, lash materials, isolation, placement, or techniques used and wants responsibility for the complete application it services.
Section 10
Brow, Waxing, Tinting and Lamination Policies
Sensitivity and patch testing
Brow waxing, tinting, and lamination may cause temporary redness, irritation, swelling, bumps, dryness, itching, skin lifting, staining, or an allergic reaction.
Results can vary based on skin type, hair type, sensitivity, lifestyle, skincare, oil production, aftercare, and natural growth pattern.
A patch test is recommended 24–48 hours before tinting or lamination to help identify possible sensitivity. A patch test does not guarantee that a reaction will not occur. Contact the salon to ask about arranging a patch test.
Brow lamination uses solutions to shape and set brow hairs. Results vary, hair gradually returns to its natural growth pattern, and results are not guaranteed. Possible risks include irritation, dryness, allergic reaction, overprocessing, breakage, or uneven results.
Section 11
Brow Aftercare and Results
Aftercare
Improper aftercare may contribute to irritation, uneven results, premature fading, poor retention, or ingrown hairs. Silk Lash Empire does not diagnose or treat skin conditions.
- Avoid water, steam, excessive sweating, tanning, saunas, pools, and makeup around the brow area for 24–48 hours.
- Avoid oil-based products and exfoliation around the brow area for 24–48 hours.
- Avoid scratching, picking, or touching the area.
- Keep laminated brows moisturized with a nourishing oil or serum recommended by the artist.
- Begin gentle exfoliation after two to three days when recommended after waxing to help reduce ingrown hairs.
- Follow all written or electronic SLE aftercare.
Results vary
Brow waxing, tinting, and lamination results vary. Skin type, hair growth, skincare products, oil production, lifestyle, and aftercare can affect the result. Results and longevity are not guaranteed.
SLE is not responsible for premature fading or poor results caused by improper aftercare or client-specific factors.
Section 12
Minor Clients
Ages 16 and 17
Clients must be at least 16 years old. Clients who are 16 or 17 must attend with a parent or legal guardian. The guardian must present a valid government-issued photo ID, sign SLE’s Minor Client Consent in person, and remain onsite throughout the appointment. A consent form completed only by the minor online does not satisfy this requirement. We cannot begin or continue the service if the required guardian is not present.
The minor signs a separate acknowledgment. Different surnames are not disqualifying. A non-parent legal guardian must show documentation of current legal authority. An adult sibling, grandparent, stepparent, aunt, uncle, friend, or another accompanying adult cannot authorize service unless they are the parent or can document current legal guardianship.
Section 13
Health and Safety
Disclosures and service decisions
Notify the team before service if you have redness, swelling, bumps, styes, pain, irritation, sensitivity, open skin, or another concern in the treatment area.
Silk Lash Empire may refuse, postpone, pause, or modify a service when irritation, injury, infection, or a possible reaction is present.
If irritation is present in the lash area and the client is not booked for a removal, the scheduled lash service cannot be performed. Depending on the situation, a gentle lash removal may be the only service SLE can offer. A removal is not guaranteed when performing it would be inappropriate.
Silk Lash Empire does not diagnose or treat medical conditions. Persistent or worsening symptoms should be evaluated by a qualified healthcare or eye-care professional.
Section 14
Photo and Video Permission
Separate, optional permission
Optional consentSLE may ask to take before, during, or after photos or videos for marketing, social media, website content, training, or promotional material. Media may be used only after the client gives permission.
Permission is separate and optional. A client may decline, and declining does not affect eligibility for service. When permission is given, authorized team members or a social-media manager may enter the service area to capture approved media.
Section 15
Client Responsibilities
Review before service
Clients are responsible for reviewing the policies applicable to their service. By booking, submitting a deposit, completing consent, or checking in, the client acknowledges access to the current policies and disclaimers.
Section 16
Questions and Contact
Ask before your appointment
Ask questions before service begins. Silk Lash Empire applies the current published policy consistently. Contact [email protected] or use the Contact page with questions.